Monday, February 7, 2011

HOW TO CHANGE YOUR PREFERENCE BLOCK commercial communications through CUSTOMER CARE EXECUTIVE or INTERACTIVE VOICE RESPONSE SYSTEM (IVRS)

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HOW TO CHANGE YOUR PREFERENCE

1. You may change your registered preferences for not receiving commercial

communications or for receiving selected commercial SMSs, at any point

of time after expiry of three months from the date of registration or three

months from the date of last change of request.

2. Change of preference can be done by:

Dialing the toll free number 1909; or

Sending SMS to 1909

3. When you dial 1909, you will be given the option to change your

preference either through customer care executive or through Interactive

Voice Response System (IVRS).

A. PROCEDURE FOR CHANGE OF PREFERENCE BY DIALING 1909

1. Dial 1909, listen to the instructions and choose one of the following for

changing preference:

 Through Customer care executive

 Through IVRS (Interactive Voice Response System)

A1. CHANGE OF PREFERENCE THROUGH CUSTOMER CARE EXECUTIVE:

1. Call the toll free number 1909 and select the option for change in

preference through customer care executive.

2. The executive will inform you about the categories/subjects available for

registration of your preference.

3. Choose your new options from the available categories/subjects or

instruct the customer care executive to remove the existing options.

4. The customer care executive will confirm the change.

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5. You will get an SMS confirming the preferences exercised by you along

with unique number for change request in preference.

A2. CHANGE OF PREFERENCE THROUGH INTERACTIVE VOICE

RESPONSE SYSTEM (IVRS)

1. Call the toll free number 1909 and select option to change preference

through the IVRS.

2. The IVRS will prompt you about the categories/subjects available for

change of preference.

3. Choose your new options from the available categories/subjects by

following the IVRS instructions, which will be confirmed by the IVRS.

4. You will get an SMS confirming the preferences exercised by you along

with unique number for change request in preference.

B. PROCEDURE FOR CHANGE OF PREFERENCE THROUGH SMS

1. You can change your preference i.e. stop your earlier options or add new

options to the already exercised preferences for commercial

communications, by sending an SMS on 1909 in a specified format.

2. For stopping the existing options, send the SMS "STOP <OPTION>"

3. For adding a new option to the already existing preferences, send SMS

"START <OPTION>" which you want to add.

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Illustration:

A customer with an existing option of 2 (Real Estate) and 3

(Education) who wants to opt out of 2 and add 4 (Health) will send an SMS

as under:

 "STOP 2" for opting out from SMS relating to Real Estate and

 "START 4" for opting to receive SMS relating to Health

4. For opting for the fully blocked category send SMS "START 0".

5. On receipt of option exercised through SMS, the access provider will send

an SMS to confirm the options exercised.

6. You have to send a confirmation SMS so that options exercised are

implemented.

7. On getting a confirmation SMS, the access provider will change your

preference and send an SMS indicating your preferences along with the

unique number for change request of your preference.

Note: Some of the access providers have also provided a link on their

websites through which customers can register their preferences.

Details of the access providers who provide the facility of web based

registration are given in the Table below:

Access provider Website details

1 Aircel http://www.aircel.com

2 Bharti Airtel http://www.airtel.in/

3 BSNL http://www.bsnl.co.in

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4 HFCL http://www.hfclconnect.com

5 IDEA http://www.ideacellular.com

6 Loop Mobile http://www.bplmobile.com

7 MTNL Delhi http://www.mtnldelhi.in

8 MTNL Mumbai http://mumbai.mtnl.net.in

9 Reliance Communication http://www.rcom.co.in

10 Reliance Telecom http://www.reliancemobile.com

11 Shyam http://www.hellorainbow.com

12 Spice Punjab http://spiceindia.com

13 Spice Karnatka http://spicetele.com

14 TATA http://tataindicom.com

15 Unitech http://www.uninor.in

16 Videocon http://www.videocon.com

17 Vodafone http://www.vodafone.in

GUIDELINES FOR CUSTOMERS block commercial communications

HOW TO DE-REGISTER FROM THE NATIONAL CUSTOMER PREFERENCE REGISTER

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